Why choose a Ford Service Centre to service your car?
Only Ford Approved Service Centres, and their Ford licensed technicians, have the know-how and equipment to service your car to Ford’s superior standards. To become, and continue to operate within the Ford network, Ford Service Centres are required to commit to meeting a range of industry standards relating to the quality of workmanship, customer care and much more! Ford Service Centres are also required to ensure that all of their Ford technicians meet technical competencies that typically exceed those found in other non-Ford Service Centres. For example, all Ford Service Centres are required to have at least one Master technician, which is the highest level that a craftsperson can achieve in their respective discipline!
What level of Customer Care can I expect from a Ford Service Centre?
As part of our Ford Scheduled Service, we promise that our Service Centres will treat you fairly, promptly and courteously, and that your car will be ready on time, every time!
But they say that actions speak louder than words! In Ford, we strive to ensure that the people working in Ford Service Centres have the necessary skill-sets to deliver the highest levels of Customer Care. In view of this, all Ford Customer-facing personnel are required to undertake regular training courses using the very latest in both classroom and e-learning based training activities.
Every year, our Ford Service Centre Customer Satisfaction scores continue to outperform industry benchmarks. In 2011, our Customer Relationship Centre was crowned Ford Champions of Europe as a result of receiving top-box Customer Satisfaction scores in multiple categories. In recent months, an Irish Ford Service Centre was voted the best Franchise Aftersales Operation by the Society of the Irish Motor Industry. The coveted award is one of the most prestigious in the Irish Motor Industry. It’s no wonder that so many Ford owners, including the majority of public and private fleet and leasing operators, use our network for service and repair work!
However, in the unlikely event that you are unhappy with the service received from any of our Ford Service Centres, we would like to hear about it. Please contact either Michael or Padraig c/o Ford Customer Relation Centre on tel. no.: 021 4329 290 between the hours of 8:45 – 17:00 or email; [email protected].
A local garage is advertising a low-cost service that appears cheaper than Ford’s service prices, why shouldn’t I choose them?
The prices listed in ‘Ford Recommended Service Prices’ are considered maximum retail prices only and, in many cases, individual Service Centres will often charge less for a service! Having the ‘actual’ service price upfront means no hidden charges or nasty surprises! Nonetheless, before basing your decision on the price alone, it’s important to note that the Ford Service Centre will carry out your car’s service as per Ford engineering guidelines, which is likely to include specialised repair procedures, and the fitment of Ford original parts, that are entirely necessary for the upkeep of your car. This may not always be the case elsewhere! Our Ford Service Centres will not only ensure that you’ll receive a service designed by the people who built your vehicle, you’ll also receive a whole lot more into the bargain – just look at our ten service promises! What’s more, we are so confident that no one can beat our Scheduled Service offer, that’ll we’ll match any competitor’s price, offering the same conditions, for less.
What is the Scheduled Service Price Guarantee?
As outlined in the terms of the Scheduled Service, we will match any written service quotation from any licensed/SIMI approved independent garage using Ford genuine parts, offering pan-European roadside assistance, checking for software updates and technical enhancements, providing free puncture repairs, free car wash, and applying all of the other conditions found in our Scheduled Service.
A service is just oil and filters, surely anyone can do that?
Modern vehicles are very dependent upon electronic systems to keep them running in optimum condition. Only a Ford Service Centre has Ford licensed technicians, Ford-specific tools and the latest computerised diagnostic equipment designed specifically for your car. Your Ford Service Centre will also know exactly which service is due, dependent on mileage and age.
What type of work is carried in a standard service?
The type of work carried out in a Ford service typically depends on the model you’re driving. Whilst there are many different types of service procedures involved, most petrol and diesel cars will have the oil filter, engine oil and cabin filter replaced during a standard service. The technician will also undertake a full electronic health check of your car, which looks at lights, fluid levels, tyres, suspension, brakes, and much more. An electronic print-out of the check will provide you with a clear assessment of your car’s safety and to point out any items requiring urgent attention. Using the latest Ford computerised diagnostic equipment; the technician will also check for any outstanding software updates or technical enhancements required for your car and carry these out for free.
In some instances, your car may be due to a full or major service. This service is required less often than a standard service and typically takes longer to conduct. It requires additional service actions to be undertaken, and additional parts to be fitted, by the Ford Service Centre. Similar to the standard service, the Ford technician will undertake a health check of the vehicle. However, the check is usually more comprehensive and may include various adjustments made to your car’s brakes, steering and ancillary belts for example.
What do you mean by Software Updates and Technical Enhancements?
Throughout the lifetime of a car, Ford is always striving to improve the operational efficiency of its vehicles. So, from time to time, Ford engineers will introduce software changes or advise our Ford Service Centres to undertake specific technical enhancements to the vehicle. Whenever your car is serviced, we will check for any outstanding software updates or technical enhancements and upgrade your car for free, ensuring your vehicle continues to operate at its optimum performance.
Why carry out a Vehicle Health Check, isn’t it part of the service?
At Ford we take Duty of Care very seriously. We believe your safety and the condition of your car is paramount. Consequently, we promise to always carry out a multi-point vehicle health check, including a body and paint check, and report our findings to you. We promise not to carry out any repairs or fit any parts, without first receiving your permission to do so.
If I get a puncture you said you will repair it?
Yes. If you, unfortunately, experience a puncture between your service intervals, we will mend ALL repairable punctures for Free. Plus, because tyre condition is critical to braking distances and handling, we will check all your remaining tyres too.
I see you are offering Free Bulb and Wiper Fitment?
Yes, the offer applies to any wiper blades and exterior bulbs purchased from us, including headlights, indicators, side, brake and fog lights. Xenon, internal and LED bulbs are not included.
What is the benefit of using genuine parts and having a parts guarantee?
When having your car serviced, you can be sure that only parts stamped with a Ford trademark, our one of its approved component suppliers, will be fitted to your car. Our parts are all designed to the highest quality to ensure that they last the pace, are safe, and are fit for purpose. More importantly, all safety-related Ford components undergo the most stringent of industry tests, providing you with the peace of mind that if you are unfortunate to be involved in an accident, the components will perform as well as those fitted during the production of your car. However, if in the unlikely event that part should fail unexpectedly, the Ford Service Centre will replace the part for free. For more information in relation to Ford original parts, click on the following link: http://www.ford.ie/FordService/FordOriginalParts
Can I get a replacement car?
Yes. Most Ford Service Centres will try to accommodate you the best they can in order to keep you mobile. However, you will be expected to give reasonable notice to the Ford Service Centre so as to ensure that a courtesy car is available for you on the day of your service. Alternatively, the Ford Service Centre may offer you a collection and delivery service, or drop you back home or to your place of work.
How can I book my car in for a Scheduled Service?
It’s never been easier! In fact, there are three options to choose from:
1.You can contact a Ford Service Centre directly using the contact details contained in the ‘Participating Dealers’ section of this website.
2.You can simply book online using our new Online Service Booking facility. By using this facility, not only will you be able to book your service at your own convenience, but you’ll also be able to view the various services and prices on offer by each Ford Service Centre in your location. To start the online booking process, click on the following link:
3. You can call our ‘One Call’ service hotline number on 1800 77 11 99, and our service team will be happy to make the booking on your behalf